Technical reference

Technical reference for IndexMind: common failure modes and their fixes, frequently asked questions, and how to contact the support team for more help.

Reference material for diagnosing IndexMind behavior. This section covers the most frequently encountered failure modes, step-by-step resolutions, and answers to common questions.

Check the Common Issues page first. Most problems have a quick fix.

Quick links

Common Issues

Step-by-step solutions for frequently encountered problems, including stuck analyses, missing data, failed connections, and more.

FAQ

Answers to frequently asked questions about crawls, probes, plans, data export, and account management.

Still need help?

If you cannot find a solution in the pages above, reach out to our support team at support@indexmind.ai. Please include:

Your project URL or project ID
A description of the issue and any error messages you see
The steps you have already tried

We typically respond within one business day.